Aneka Tambang (ANTAM)

Company Level Complaints Mechanism for concerns regarding ANTAM's operations in Indonesia


Aneka Tambang (Persero) Tbk. (ANTAM) is primarily owned by the government of Indonesia (65%), is listed on both the Jakarta and Australian stock exchanges, and is therefore subject to international standards in its operations and corporate governance. ANTAM is involved in exploration as well as development and production of minerals, which are concentrated on nickel, gold, precious metals and bauxite across Indonesia. 

ANTAM has in place detailed post-mining closure plans, and includes environmental and corporate social responsibility considerations into operations. The company implements programmes addressing these responsibilities through a Corporate Social Responsibility, Environment and Post –Mining Committee (CSR-EPM). This committee ensures that the implementation of its social and environment management programmes, including post mining activities, are in accordance with the company’s Corporate Governance principles and national certifications. ANTAM established a formalised grievance procedure in 1998. 

Who can access it? 

  • Employees (via SPSI (Indonesian Workers Union));

  • Community members (via the company’s community development (comdev) program based around specific mine sites);

  • Government officials (via Musrenbang meetings). 

How does it work? 

Information facilitation: Stakeholders’ weekly meetings (Mingu-an) are held in order to disseminate company information, to receive feedback on the CSR programmes and to hear any issues or concerns raised by the communities. Large community meetings (Musrembang) are held annually to discuss future plans and raise concerns by the government officials. Outside of the weekly and annual meetings, complaints can also be raised via letters to the company. Stakeholders are defined in these meetings as including a community representative (one leader from each of the ten surrounding villages), local government, local police, and NGOs. 

Mediation: If the issue is considered to be a high risk to company operations that may result in operation suspension,  ANTAM can conduct complaint hearings where they invite the representative of the community and involve a third party as a facilitator/mediator such as a leader of the village, the government, or the police, to solve the problem together. 

Labour Union: Labour-related grievances are addressed to the Indonesian Workers Union SPSI. 


Decisions may be appealed through formal process through the court system.


Sustainability Report 2011


Last edited: 
April, 2013

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