Database of Grievance Mechanisms

One of the obstacles regarding access to effective mechanisms is a lack of awareness as to what types of non-judicial grievance mechanisms exist, where the mechanisms are located, how they function, and what supporting resources are available. ACCESS has embarked on a project to map the landscape of existing non-judicial grievance mechanisms, providing access to information regarding the availability and functioning of these mechanisms, with the aim to make them readily available.

The selection of the mechanisms is based on whether the mechanism offers non-judicial means of resolving company-community grievances. The database includes various types of grievance mechanisms:

  • Company- and project-level mechanisms: mechanisms at the company or project level to which impacted individuals and groups (such as workers and communities) can bring complaints.

  • (Multi-) industry-level mechanisms: mechanisms linked to industry and multi-stakeholder initiatives such as the Fair Labor Association, Ethical Trading Initiative, Social Accountability International, International Council of Toy Industries, Voluntary Principles on Security and Human Rights, Global Framework Agreements.

  • National-level mechanisms based in government: for example, National Contact Points of OECD Member States, consumer complaints bodies.

  • National mechanisms that are state-supported but independent of government: for example, ombudsman offices, labor dispute resolution offices, national human rights institutions.

  • International and regional mechanisms: ILO-based mechanisms, or mechanisms of financial institutions such as the Compliance Advisor/Ombudsman (CAO) of the World Bank Group, and mechanisms of regional development banks.

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