This Guide, based on accumulated experiences of the Southern Transport Development Project in Sri Lanka, offers an introduction to grievance redress mechanisms for development projects. It then presents a range of options for grievance resolution and provides a comprehensive set of guidelines, tips, methodologies, and tools for designing and implementing grievance redress mechanisms for road sector development projects.
Designing & Implementing Grievance Redress Mechanisms: Guide for Implementors of Transport Projects in Sri Lanka
Asian Development Bank. 2010. Designing and Implementing Grievance Redress Mechanisms: A Guide for Implementors of Transport Projects in Sri Lanka. Mandaluyong City: Asian Development Bank.